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Open Position: Technical Support Engineer

Technical Support Engineer

CBL-Support – Minneapolis, Minnesota

Our Cablecast team is looking for someone to join a support team focused on PC based systems with customized software used in a television broadcast environment. Application will include small scale digital signage, broadcast automation, video servers, live and VOD streaming platforms. Our diverse customer base is primarily US based with some international deployments. You will need to be able to adapt to the knowledge level of the customer; they could be someone with limited technical knowledge all the way up to a high level engineer or programmer. You will be responsible for fielding incoming calls, emails, ticketing system and occasional sales-side support.

Primary responsibilities

  • Incoming phone & email tickets from dealers, integrators, internal sales staff and end users.
  • Dealer installation support

Desired skills

  • Strong customer service  – excellent verbal and written communication skills
  • Problem solving and troubleshooting – ability to learn quickly and to adapt to different environments
  • Strong background in Windows OS’s –  Win7, Win10, Server 08, and Server 16.

Added benefit with background in:

  • Networks, SQL, IIS, .Net, Active Directory. Web based applications
  • Broadcast A/V, A/V wiring

Additional information

  • Hrs: 40 per wk
  • Review after 90 days
  • Pay: DOQ

We have a friendly workplace that encourages creativity where we want you to be yourself. We are looking for someone who is willing to work hard and will put the customer first. You will field a variety of incoming problems, ranging from simple to very complex. You need to provide a quick resolution or be able to properly escalate an issue if needed. The support position is an opportunity to learn the products and the inner workings of a software company and manufacturer in a supportive and enjoyable work environment.

About the company

Tightrope Media Systems is a manufacturer of industry-leading media delivery systems for Digital Broadcast and Digital Signage founded in 1997 and based in Minneapolis, MN. Our diverse customer base is primarily U.S. based with a growing international presence. Tightrope Media Systems offers a unique company culture and work environment that is friendly, flexible, and fun. Our team values self-starters, communal input, healthy work/life balance, and positive attitudes in the face of a challenge. If this sounds like you, you’d probably make an excellent addition to our team!

TO APPLY: https://trms.bamboohr.com/jobs/view.php?id=8 position